DESENIX

Shipping and Delivery

1. Order Preparation

DESENIX products may be prepared to order according to the selected pattern, fabric type, color variant, and meterage information.

The order is placed into the production schedule once payment confirmation has been received.

The estimated production time may vary depending on fabric stock, order meterage, sample needs, and production volume. The current status and estimated time specific to your order are shared in your order confirmation email and in the order tracking section of your account.

Weekends and public holidays are not included in the business day calculation.

2. Domestic Shipments

Orders for which production and quality control have been completed are shipped to the delivery address specified at the time of order via the contracted carrier specified in your order confirmation and in the order tracking section of your account.

The carrier, shipping method, and estimated delivery time are shared through the order tracking section of your account once the shipment has been handed over to the carrier.

Same-day delivery, express delivery, or a guaranteed delivery date is not offered.

3. Shipping Fee

Prices include VAT.

The shipping fee is generally included in the product price and is not charged separately.

If there is a change in the applicable shipping fee or shipping conditions, this is clearly shown in the order summary before payment is completed.

Where a shipping fee applies, the delivery address, package size, weight, product quantity, and carrier rates may be taken into account.

No additional shipping fee is created after payment without the customer's consent.

For high-meterage orders or orders requiring special transport, shipping conditions may be separately agreed upon with the customer.

4. Order Tracking

Once your order's tracking number is entered into the system, the following is automatically sent to you via email and your user account:

  • Carrier
  • Tracking number
  • Shipping date
  • Tracking link

Tracking information is displayed only after the shipping record has actually been created. The order status in your user account includes the following stages:

  • Order Received
  • Payment Confirmed
  • In Production
  • Shipped
  • Delivered

5. Delivery Address

The BUYER must ensure that the delivery information is accurate and complete at the time of order.

Address change requests made before the order is handed over to the carrier are evaluated based on the current status of the order.

Address changes made after the order has been handed over to the carrier may be subject to the carrier's rules and additional fees.

Shipments are not made to addresses unsuitable for physical product delivery, such as post office boxes.

6. Delivery and Package Inspection

The BUYER is advised to inspect the outer packaging when receiving the package.

If the package shows visible crushing, tearing, moisture damage, or signs of having been opened, a damage report should be created with the carrier's representative if possible.

If a damaged, missing, or incorrect product is identified, you may contact DESENIX with the following information:

  • Order number
  • Package images
  • Product images
  • A brief description of the issue

Applications may be submitted via [email protected] or through the order detail page in your user account.

7. Partial Shipment

If an order needs to be shipped in more than one package, the customer is informed in advance.

A separate tracking number for each package is shown in the order detail.

8. International Shipments

International shipments are quoted separately according to the product, meterage, destination country, and logistics conditions.

For international orders, the following matters are separately clarified with the customer at the order or quotation stage:

  • Freight cost and delivery method
  • Estimated timeline
  • Customs procedures
  • Taxes and other costs

Which party is responsible for customs duties and import costs is clearly stated in the order confirmation.

9. Delays and Force Majeure

Adverse weather conditions, official restrictions, carrier operations, supply issues, and circumstances beyond the control of the parties may affect the delivery time.

If a significant delay occurs in an order, the customer is informed of the current status and a new estimated timeline.

10. Contact

For shipping and delivery support:

DESENIX

Email: [email protected]

Web: desenix.com

Phone: +90 507 393 70 54

Address: Atakent Mah. 221. Sk. Rota Office A Blok No: 3/1 İç Kapı No: 17 Küçükçekmece/İstanbul