DESENIX

Cancellation and Return Conditions

1. Scope

These Cancellation and Return Conditions explain the cancellation, withdrawal, return, and refund processes for digitally printed fabrics, custom designs, and other products purchased through the DESENIX website.

For BUYERS who qualify as consumers, Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation apply. For orders placed for commercial or professional purposes, the commercial agreement between the parties and the relevant general provisions of law apply.

2. Order Cancellation

2.1 Cancellation Before Production

Cancellation requests submitted before the order's production process has begun are evaluated by DESENIX based on the current status of the order.

Submitting a cancellation request does not mean the order is automatically cancelled.

Whether the order has entered production is checked, and the outcome is communicated to the BUYER by email or through the user account.

2.2 Orders in Production

Products prepared according to the BUYER's request by selecting a pattern, fabric type, color variant, size, or meterage are manufactured to order.

For custom orders that have entered production, changes to the pattern, fabric, color, size, or meterage may only be made with DESENIX's written consent.

Any difference in price or delivery time that may arise from a change is not applied without the BUYER's consent.

3. Right of Withdrawal

3.1 Standard Products

For products offered for sale in a non-personalized, standard form, the consumer may exercise the right of withdrawal without giving any reason within 14 days from the date the product is delivered.

The right of withdrawal may also be exercised before the product is delivered, in writing or through a durable data carrier.

3.2 Custom Products

Products prepared according to the consumer's requests or personal needs may fall within the exception to the right of withdrawal set out in the applicable legislation. The following products are considered to fall within this scope:

  • Fabrics printed according to the selected pattern and fabric
  • Products prepared in a specific color variant
  • Fabrics cut and manufactured according to the size or meterage specified by the BUYER
  • Products prepared using a design, logo, drawing, or image uploaded by the BUYER
  • Products personalized through the Design Studio
  • Samples and custom production work prepared specifically for the BUYER

That the order falls within the scope of custom production is clearly shown in the order summary before the payment transaction is completed.

The custom production exception does not eliminate the BUYER's legal rights in the event the product is defective, faulty, damaged, or contrary to the order's characteristics.

4. Withdrawal and Return Application

A withdrawal or return request may be submitted through one of the following channels:

  • The order detail page in the user account
  • The contact or return request form on the site
  • The email address [email protected]

The application should include the following information:

  • Order number
  • Name and surname or company title
  • The product to be returned
  • The reason for the request
  • Explanatory images for faulty or damaged products

An automatic confirmation is sent to the BUYER once a request submitted through the system has been received.

5. Return Period and Shipment

For orders where the right of withdrawal applies, the BUYER must ship the product back within 14 days from the date the withdrawal notice is submitted.

Contracted carrier to be used for return shipment: The contracted carrier specified in the order confirmation email and on the return request screen

Return address: Atakent Mah. 221. Sk. Rota Office A Blok No: 3/1 İç Kapı No: 17 Küçükçekmece/İstanbul

The exact carrier and return method are also shown to the BUYER on the order or return request screen.

No return shipping fee is charged to the consumer when the carrier specified in the pre-information is used.

If the specified carrier does not have a branch at the BUYER's location, the return pickup process is organized by DESENIX at no cost.

6. Refund

For valid withdrawal and return requests, the amount collected is refunded within 14 days at the latest from the date the product is delivered to the carrier specified for the return.

If the BUYER uses a different carrier, the return period begins from the date the product reaches DESENIX.

The refund:

  • Is made in a manner appropriate to the payment method used at the time of purchase
  • Is made without imposing any additional cost on the BUYER
  • Is made in a single transaction

Credit card refunds are forwarded to the payment institution in a single transaction; the time it takes for the amount to be reflected on the card or bank account may vary according to the bank's processing procedures.

7. Faulty, Damaged, or Incomplete Products

If the BUYER identifies an incorrect product, a printing error, a manufacturing defect, insufficient meterage, transport damage, or a discrepancy with the order, they may contact DESENIX with the order number and explanatory images. The product is reviewed by DESENIX.

If the application is found to be justified, whichever of the following solutions is appropriate to the nature of the product is applied:

  • Re-production
  • Replacement
  • Price reduction
  • Refund
  • Completion of the missing part

This section does not limit the consumer's statutory rights of election regarding defective goods.

8. Color and Production Tolerances

Reasonable differences in color and texture between the product and the digital preview may occur due to screen settings, the fabric's structure, the dye or printing batch, heat treatment, and production conditions.

Depending on the fabric type, technical measurement, edge, and shrinkage tolerances may occur during production.

Differences that affect the product's use, clearly contradict the order, or exceed acceptable production tolerances are not considered to fall within this scope.

9. Impossibility of Performance

If it becomes impossible to fulfill the order, the BUYER is informed in writing or through a durable data carrier within 3 days from the date the situation becomes known.

Payments collected, including any delivery costs, are refunded to the BUYER within 14 days at the latest from the date the notification is made.

A fabric being temporarily out of stock does not, by itself, mean the order has become impossible to fulfill.

In this case, the BUYER may be offered a new timeline, an alternative fabric, or the option to cancel the order.

10. Commercial Orders

Companies, brands, designers, and manufacturers placing orders for commercial or professional purposes may not fall within the definition of a consumer under consumer legislation.

For these orders, the terms of cancellation, sampling, production, delivery, and return are determined according to the offer form, proforma invoice, order confirmation, or the commercial agreement between the parties.

11. Contact

For cancellation and return requests:

DESENIX

9 Dijital Baskı San. Tic. Ltd. Şti.

Address: Atakent Mah. 221. Sk. Rota Office A Blok No: 3/1 İç Kapı No: 17 Küçükçekmece/İstanbul

Phone: +90 507 393 70 54

Email: [email protected]

Web: desenix.com